Shipping & Delivery Policy
At Onahole Station, we are dedicated to providing you with a seamless, private, and reliable shopping experience. Below you will find everything you need to know about how we get your items to you safely.
1. 🔒 Iron-Clad Privacy Protection
We prioritize your privacy throughout every step of the purchasing and shipping process. Your secret is safe with us.
Discreet Packaging: All orders are shipped in plain brown or white boxes. There are absolutely no logos, branding, or indications of the contents on the exterior.
Shipping Label: Labels use generic terms such as "Toy Figure" or "Plastic Goods" to ensure discretion.
Billing Information: Credit card charges will appear under a neutral billing descriptor.
Return Address: Our return address does not display "Onahole Station" or any reference to adult products.
🎁 Need Extra Privacy?
Living with roommates or family? You can add Gift Wrapping at checkout to prevent accidental opening by others.
2. 📦 Shipping Rates & Delivery Estimates
We currently offer domestic (Canada) and international shipping. Free Shipping is available for Canadian orders over $89 CAD.
Region Service Cost Est. Time Notes Canada Standard Shipping $6.99 (Free over $89) 2–8 Business Days Best for budget-friendly orders. Toronto (GTA) Same-Day Delivery $6.99 (Free over $89) Same Day Order before cut-off time. Live tracking link provided. Canada Express Shipping $9.99 2–4 Business Days Priority handling via courier. USA & Int'l International (UPS/DHL) $15.99 (Flat Rate) 1–2 Weeks Reliable tracking included.
*Note: Delivery timelines are estimates and may be impacted by weather, customs, or courier disruptions.
3. ⏱️ Order Processing
Immediate Dispatch: We process orders daily to ensure the fastest possible shipment.
Weekends & Holidays: Orders placed during weekends or public holidays will be processed on the next business day (unless Same-Day delivery services are active).
Tracking: Once dispatched, you will receive an email with your tracking number (or a live tracking link for Same-Day local delivery).
4. ✈️ International Shipping & Customs
We ship to most international destinations permitted by regulations. We partner with trusted carriers like UPS, UniUni, and DHL.
Customs Declaration: Items are labeled as "Novelty Toys" or "Model Figures" to facilitate smooth clearance.
Duties & Taxes: International customers are responsible for any applicable duties, VAT, or customs fees imposed by their destination country. These are not included in the shipping cost.
5. ⚠️ Handling Delivery Issues
While we strive for perfection, unforeseen issues can happen. Here is how we handle them:
Incorrect Address
Please double-check your address! Any additional fees (e.g., re-routing or return shipping) resulting from incorrect or incomplete addresses will be charged to the customer.
Undelivered / Returned Packages
If a package is returned to us due to "Unclaimed", "Refused", or "Incorrect Address":
You may request a re-shipment (standard shipping fees apply).
You may request a refund (minus the original shipping cost and a 15% restocking fee).
Lost or "Delivered" but Missing
If your tracking says "Delivered" but you don't have it:
1. Check with neighbors or your building's front desk.
2. Contact the courier (UPS, Canada Post, UniUni, DHL) immediately to open a claim.
Policy Note: Onahole Station cannot be held financially responsible for packages stolen or lost after the courier has confirmed delivery to the correct address. We recommend using a secure shipping location.
6. ❓ Frequently Asked Questions
Q: Why didn’t my package arrive on time?
Delays usually happen due to weather or courier backlogs. Please use the provided tracking number to monitor real-time status.
Q: What happens if I’m not home?
Couriers may leave the package in a "safe spot" or with a neighbor. High-value orders (over $200) may require a signature. If missed, check your door for a delivery notice slip.
📞 Need Help?
If you encounter any shipping-related concerns, our team is here to assist you.
Email: [email protected]