Question 1

Are your products genuine? How do you guarantee this?

Accepted Answer

Absolutely. We are proud to be a strictly authorized retailer. All items at Onahole Station are 100% authentic and directly imported from top-tier Japanese manufacturers. We adhere to Japan's strict quality inspections to ensure you receive the safe, high-quality, and genuine experience you expect.

Question 2

Are your products safety-certified? What standards do they meet?

Accepted Answer

Yes. Since our products are designed for the Japanese domestic market (JDM), they adhere to Japan's rigorous consumer safety standards. While specific certifications vary by brand, rest assured that our partners manufacture their goods to meet high hygiene and safety protocols.

Question 3

Are the materials used safe? Do they contain harmful substances?

Accepted Answer

Your safety is non-negotiable. All products at Onahole Station are crafted from body-safe, high-grade materials like premium medical-grade silicone and TPE (Thermoplastic Elastomer). These materials are non-toxic, free from harmful phthalates, and are the industry standard for hygiene.

Question 4

What is the lifespan of your products? How can I extend it?

Accepted Answer

The lifespan varies based on the material (Silicone lasts longer than TPE) and frequency of use. To maximize longevity, wash your toy immediately after use, dry it thoroughly, and apply maintenance powder (for TPE items) to prevent stickiness. Avoid extreme heat and direct sunlight. Check our [Toy Care Guide] for a step-by-step tutorial.

Question 5

How do I choose the right product for me? Do you have a guide?

Accepted Answer

We make it easy. Our website features the most detailed English descriptions and specific 'Hardness/Stimulation' ratings in North America. For newcomers, we highly recommend reading our [Beginner's Guide Blog] to understand the differences between materials and internal structures.

Question 6

Do your products have an odor? If so, how do I remove it?

Accepted Answer

It is common for fresh TPE products to have a slight, distinct scent upon unboxing due to the nature of the material. This is normal and not harmful. The scent will dissipate after washing with mild soap and water and air-drying in a well-ventilated spot.

Question 7

Are your products suitable for people with sensitive skin?

Accepted Answer

Yes, our products are made from hypoallergenic materials (like medical-grade silicone and TPE) suitable for sensitive skin. To prevent irritation, we highly recommend keeping the product clean and using a high-quality water-based lubricant, which is gentle and compatible with all toy materials.

Product Info & Quality FAQs

Product Info & Quality FAQs