配送与物流政策
在 Onahole Station，我们致力于为您提供无缝、私密、可靠的购物体验。 Below you will find everything you need to know about how we get your items to you safely.
1. 🔒 铁壁隐私保护
我们在购买和配送的每个环节都将您的隐私放在首位。 Your secret is safe with us.
私密包装： All orders are shipped in plain brown or white boxes. There are absolutely no logos, branding, or indications of the contents on the exterior.
配送标签： Labels use generic terms such as "Toy Figure" or "Plastic Goods" to ensure discretion.
Billing Information: Credit card charges will appear under a neutral billing descriptor.
Return Address: Our return address does not display "Onahole Station" or any reference to adult products.
🎁 Need Extra Privacy?
Living with roommates or family? You can add Gift Wrapping at checkout to prevent accidental opening by others.
2. 📦 Shipping Rates & Delivery Estimates
We currently offer domestic (Canada) and international shipping. Free Shipping is available for Canadian orders over $89 CAD.
Region Service Cost Est. Time Notes Canada Standard Shipping $6.99 (Free over $89) 2–8 Business Days Best for budget-friendly orders. Toronto (GTA) Same-Day Delivery $6.99 (Free over $89) Same Day Order before cut-off time. Live tracking link provided. Canada Express Shipping $9.99 2–4 Business Days Priority handling via courier. USA & Int'l International (UPS/DHL) $15.99 (Flat Rate) 1–2 Weeks Reliable tracking included.
*Note: Delivery timelines are estimates and may be impacted by weather, customs, or courier disruptions.
3. ⏱️ Order Processing
Immediate Dispatch: We process orders daily to ensure the fastest possible shipment.
Weekends & Holidays: Orders placed during weekends or public holidays will be processed on the next business day (unless Same-Day delivery services are active).
Tracking: Once dispatched, you will receive an email with your tracking number (or a live tracking link for Same-Day local delivery).
4. ✈️ 国际配送 & Customs
We ship to most international destinations permitted by regulations. We partner with trusted carriers like UPS, UniUni, and DHL.
Customs Declaration: Items are labeled as "Novelty Toys" or "Model Figures" to facilitate smooth clearance.
Duties & Taxes: International customers are responsible for any applicable duties, VAT, or customs fees imposed by their destination country. These are not included in the shipping cost.
5. ⚠️ Handling Delivery Issues
While we strive for perfection, unforeseen issues can happen. Here is how we handle them:
Incorrect Address
Please double-check your address! Any additional fees (e.g., re-routing or return shipping) resulting from incorrect or incomplete addresses will be charged to the customer.
Undelivered / Returned Packages
If a package is returned to us due to "Unclaimed", "Refused", or "Incorrect Address":
You may request a re-shipment (standard shipping fees apply).
You may request a refund (minus the original shipping cost and a 15% restocking fee).
Lost or "Delivered" but Missing
If your tracking says "Delivered" but you don't have it:
1. Check with neighbors or your building's front desk.
2. Contact the courier (UPS, Canada Post, UniUni, DHL) immediately to open a claim.
Policy Note: Onahole Station cannot be held financially responsible for packages stolen or lost after the courier has confirmed delivery to the correct address. We recommend using a secure shipping location.
6. ❓ Frequently Asked Questions
Q: Why didn’t my package arrive on time?
Delays usually happen due to weather or courier backlogs. Please use the provided tracking number to monitor real-time status.
Q: What happens if I’m not home?
Couriers may leave the package in a "safe spot" or with a neighbor. High-value orders (over $200) may require a signature. If missed, check your door for a delivery notice slip.
📞 Need Help?
If you encounter any shipping-related concerns, our team is here to assist you.
Email: [email protected]